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Contacting AgileBlue SOC & Support

AgileBlue's Cerulean AI SecOps platform includes support from our 24/7 SOC Analyst Team as well as a dedicated technical support team. Details on best practices for contacting AgileBlue can be found below.

Hours of Operation

  • SOC Analyst Team
    • 24/7
  • Technical Support
    • Monday-Friday, 8:30 a.m.-5:30 p.m. ET

Contact Details

  • SOC Analyst Team
    • Email: socanalyst@agileblue.com
    • Phone: 216-606-9400 x1
  • Technical Support

Best Practices - SOC Analyst Team

The section below details best practices for contacting the AgileBlue SOC Analyst Team in various common scenarios.

  1. Questions related to a Security Case or Alert
    1. Primary: email socanalyst@agileblue.com
    2. Secondary (or emergency): call 216-606-9400 and select option 1 to speak to an analyst
    3. Backup: email support@agileblue.com or submit a support ticket
  2. Whitelisting Action (EDR Alert)
    1. Primary: call 216-606-9400 and select option 1 to speak to an analyst
    2. Secondary (or emergency): email socanalyst@agileblue.com
    3. Backup: email support@agileblue.com or submit a support ticket
  3. Whitelisting Action (non-EDR Alert - silencing false positives)
    1. Primary: email socanalyst@agileblue.com
    2. Secondary (or emergency): call 216-606-9400 and select option 1 to speak to an analyst
    3. Backup: email support@agileblue.com or submit a support ticket

Best Practices - Support

The section below details best practices for contacting the AgileBlue Support Team.

  1. Technical Support
    1. Primary: Submit a support ticket
    2. Secondary: email support@agileblue.com
    3. Emergency: call 216-606-9400 and select option 2 to speak with support
  2. Questions Regarding Your Account
    1. Primary: Email your dedicated Customer Success Representative (not sure who that is? Please give us a call to assist!)
    2. Secondary: email support@agileblue.com
    3. Emergency: call 216-606-9400 and select option 2 to speak with support